Teams at Latimer

Visit our www.latimerhomes.com/my-home/staircasing pages for information on sending us an instruction form. It's the best place to start as we'll need an opportunity to review the relevant information you'll supply with the instruction before proceeding.

Alternatively call 0300 456 0615

• Option 1 - if you know the extension of the person you want to speak to.
• Option 2 - new instruction.
• Option 3 - existing instruction.

For new homeowners, still within the defects liability period (DLP), visit our www.latimerhomes.com/my-home/troubleshooting pages.

It's the best place to start to understand what is a repair or a defect and how to act on them. Follow guidance on how to address common issues and to report:

• An urgent issue.
• A non-urgent issue.
• An update on an issue you've already reported.

All non-emergencies can be reported through the webforms. It will give us a complete view of the problem. You'll be asked to provided images and/or videos.

To report an emergency defect, that's not life-threatening, call 0300 100 0301.

• For emergencies that are a threat to life call the emergency services: 999.
• If you suspect a gas leak call the gas emergency number: 0800 111 999.
• Your home user guide, provided when you first moved in, contains useful information and contact numbers specific to your property, including details of your managing agent.