Teams at Latimer and Clarion

For new homeowners, still within the defects liability period (DLP), visit our www.latimerhomes.com/my-home/troubleshooting pages.

It's the best place to start to understand what is a repair or a defect and how to act on them. Follow guidance on how to address common issues and to report:

• An urgent issue.
• A non-urgent issue.
• An update on an issue you've already reported.

All non-emergencies can be reported through the webforms. It will give us a complete view of the problem. You'll be asked to provided images and/or videos.

To report an emergency defect, that's not life-threatening, call 0300 100 0301.

• For emergencies that are a threat to life call the emergency services: 999.
• If you suspect a gas leak call the gas emergency number: 0800 111 999.
• Your home user guide, provided when you first moved in, contains useful information and contact numbers specific to your property, including details of your managing agent.

Homeowners, shared owners and leaseholders will find guidance and support on our www.latimerhomes.com/my-home pages. 

It's the best place to start for information on:

• Understanding your rights and responsibilities.
• Information on service charges, administration fees and rent.
• Home improvements, additions or alterations to your home that may need our permission.

The majority of our residents use the online account portal at www.myclarionhousing.com to book and manage repairs, view statements and charges, update personal information and request repairs.

Alternatively call 0300 500 8000 (select Option 4).