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Troubleshooting in your home

Common issues can arise with newly-built homes as they settle. We'll help you to recognise what is a repair or a defect and how to act on them.

We're currently experiencing technical difficulties. We’re only able to respond to emergency enquiries until the issue is resolved. In the case of emergencies only call 0300 500 8000. Thank you for your understanding.

Defects, repairs and maintenance

New-build properties sometimes have minor defects.

These tend to be small faults that need fixing after you move in, such as doors that don’t close properly. If these occur within a defects liability period (DLP) the building contractor is responsible for repairing them.

Repairs to communal areas are the responsibility of the managing agent for your block or estate. This may be Latimer or a third-party managing agent. 

You may be in need of an emergency repair, something like an uncontrollable leak, or it may be something less urgent. Your home user guide provides guidance of who to contact and links from this page will also help you find solutions.