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Responsibilities and rights

Your lease or transfer agreement contains the details of your rights and responsibilities as a home owner. Your home user guide contains your managing agent contact details and other useful guidance. 

It's handy to keep your home user guide somewhere that's easy to access for if you ever need it in a hurry.

In general you need to be aware that repairs to the inside of your home are your responsibility. Your managing agent is responsible for repairs to the communal area of your block and estates.

For freeholders

You’re responsible for everything to do with your home.

For leaseholders

You're protected by various acts of parliament in addition to the details held within your lease agreement. Independent advice for residential leaseholders is available from the government-funded Leasehold Advisory Service. You'll find further guidance in our troubleshooting in your home section. 


What are my responsibilities as a homeowner?

Leaseholder owners are, in general, responsible for:

  • Paying any service charge and rent by the agreed dates.
  • Seeking our written permission before carrying out any major alterations to your home.
  • Maintaining and repairing the inside of your home, including fixtures and fittings.
  • Allowing our contractors access to your home to carry out any necessary repairs (with notice in writing from us) or immediately in an emergency.

Defects liability period (DLP)

A number of common issues can arise with newly built homes that may result in you wishing to report a repair or raise an issue within your home’s defect period. Your home user guide tells you how long your defect period is and how to report an issue. Further guidance can also be found in our troubleshooting in your home section.