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Additional information on a reported defect

The information you supply us will be used to process the additional information on a defect that you reported previously and treated with respect in line with data protection legislation. We may share this information with the contractors who undertake the repair of the defect.

Pictures to support your submission

We'll need a photo/photos of what you're reporting please:

  • Images can be attached to this form.
  • You'll be able to select additional files to add if required.
  • Files must be either in JPG or PNG format.
  • Each file to be no more than 10MB each.
  • All files together cannot exceed 30MB per submission.

Your details

Please provide a contact phone number so we can follow up on your defect report in more detail.

Your property

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Request details

You should have received a defect report reference number when we first responded to your reported defect. The reference number starts with the letters CAS, followed by seven numbers and six characters in a combination of letters and numbers, e.g. CAS-1234567-BB12D3

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Now add your photo(s)

To help us accurately diagnose the issue and get the right tradesperson to repair the defect, please take a photo/photos and attach to this form. You'll be able to select additional files to add if required.

The file(s) can be no more than 10MB each. All files together cannot exceed 30MB per submission. If necessary, please reduce the image size. There's lots of advice on the web on how to do this. Thank you.

By submitting this form you're confirming you are aware that your information will be processed in line with the Latimer Privacy Notice found in the footer of this page. We'll share relevant information with contractors responsible for the defects in your property.