Service charges, fees and rent

Your lease or tenancy agreement sets out your obligations when it comes to charges; such as rent, service charges and administration fees.

Independent guidance is also available on sites such as Money Saving Expert.

Home improvements

What's involved if you're planning alterations to your home.

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Your rights and obligations

We're required to outline your rights and obligations in relation to administration charges where we're likely to need to demand payment of administration fees.

If you're in any doubt about your rights and obligations you should seek independent advice.

About administration charges

It's an amount which may be payable by you as part of, or in addition to, the rent you pay directly or indirectly:

For, or in connection with, the grant of an approval under your lease, or an application for such approval.
For, or in connection with, the provision of information or documents.
In respect of your failure to make any payment due under your lease.
In connection with a breach of a covenant or condition of your lease.
If you're liable to pay an administration charge, it's payable only to the extent that the amount is reasonable.

Any provision contained in a grant of a lease under the right to buy under the Housing Act 1985, which claims to allow the landlord to charge a sum for consent or approval, is void.

You have the right to ask the First-tier tribunal whether an administration charge is payable. You can make a request before or after you've paid the administration charge. If the tribunal determines the charge is payable, the tribunal may also determine:

Who should pay the administration charge and who it should be paid to.
The amount, the date it should be paid by and how it should be paid.

However, you do not have this right where:

A matter has been agreed to or admitted by you.
A matter has been, or is to be, referred to arbitration or has been determined by arbitration and you agreed to go to arbitration after the disagreement about the administration charge arose.
A matter has been decided by a court.

You have the right to apply to the First-tier Tribunal for an order varying the lease on the grounds that any administration charge specified in the lease, or any formula specified in the lease for calculating an administration charge is unreasonable.

Where you seek a determination or order from the First-tier Tribunal, you'll have to pay an application fee and, where the matter proceeds to an oral hearing, a hearing fee as well, unless you qualify for fee remission or exemption. Making such an application may incur additional costs, such as professional fees, which you may have to pay.

The First-tier Tribunal and the Upper Tribunal (in determining an appeal against a decision of the First-tier Tribunal) have the power to award costs in accordance with Section 29 of the Tribunal, Courts and Enforcement Act 2007.

Your lease may give your landlord a right of re-entry or forfeiture where you've failed to pay charges which are properly due under the lease. To exercise this right the landlord must meet all the legal requirements and obtain a court order. A court order will only be granted if you've admitted you're liable to pay the amount or it is finally determined by a court, a tribunal or by arbitration that the amount is due. The court has a wide discretion in granting such an order and it will take into account all the circumstances of the case.

Home ownership fees

Administration and other fees are payable by our home owners for specific services or transactions. They're not included as part of any service charges you pay.

Fees are generally payable on application, with some exceptions. This table outlines administration fees. On enquiry you’ll be advised what’s payable, when payment is due and if there are any other related fees to be considered.

Fee type	Charge	Payable by:
Pre-sales pack	Including VAT
Apartment	£300	Homeowner
House	£180	Homeowner
Additional Enquiries: up to six questions	£150	Homeowner
Nara Building and third party managing agents	£150	Homeowner
Remortgage pack	Including VAT
Apartment	£150	Homeowner
House	£90	Homeowner
Additional Enquiries: up to six questions	£150	Homeowner
Transfers and remortgage	Including VAT
Remortgage	£60	Homeowner
Transfer of equity	£120	Homeowner
Deed of postponement (homebuy remortgage)	£120	Homeowner
Notice fees	Including VAT
Notice of transfer	£78	Purchaser
Notice or charge: resale	£78	Purchaser - on completion
Deed of covenant	£78	Purchaser - upon request
Certificate of compliance	£60	Purchaser - on completion
Lease extension	Including VAT
Formal (leaseholder only)	£234	Homeowner - on completion
Informal (shared owners and leaseholders)	£234	Homeowner
Shared ownership house: lease extension premium is nil for 50 year extension	£234	Homeowner - on completion
Lease enfranchisement (purchase of freehold)	Including VAT
Formal and informal route	£300	Homeowner
Alterations, improvements and purchase of loft space	Including VAT
Minor (some cases require a deed of variation)	£90	Homeowner
Major (will require deed of collateral warranty)	£300	Homeowner
Retrospective	Minor/Major fee +50%	Homeowner
Purchase of loft space	£250	Homeowner
Subletting	Including VAT
Leaseholder consent	£90	Homeowner
Shared ownership requests	£120	Homeowner
Other	Including VAT
Deed of variation	£234	Homeowner
Release of restrictive covenant	£600	Purchaser (due date TBC)
Homebuy redemption	£250	Homeowner

Related resources

Responsibilities and rights

Our landlord and your homeowner obligations.

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How to staircase

Buying more shares in your home.

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Selling your home

Shared ownership home sales guidance.

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Service charges, administration fees and rent

myclarionhousing.com for shared owners

Home improvements

Your rights and obligations

About administration charges

First-tier Tribunal requests

Home ownership fees

Related resources

Responsibilities and rights

How to staircase

Selling your home