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Service charges, administration fees and rent

Find out all you need to know about charges you're obliged to pay and how to get more support if you need it.

Your lease or tenancy agreement sets out your obligations when it comes to charges; such as rent, service charges and administration fees.

Independent guidance is also available on sites such as Money Saving Expert.

 

Your rights and obligations

We're required to outline your rights and obligations in relation to administration charges where we're likely to need to demand payment of administration fees.

If you're in any doubt about your rights and obligations you should seek independent advice.

About administration charges

It's an amount which may be payable by you as part of, or in addition to, the rent you pay directly or indirectly:

  • For, or in connection with, the grant of an approval under your lease, or an application for such approval.
  • For, or in connection with, the provision of information or documents.
  • In respect of your failure to make any payment due under your lease.
  • In connection with a breach of a covenant or condition of your lease.
  • If you're liable to pay an administration charge, it's payable only to the extent that the amount is reasonable.

Any provision contained in a grant of a lease under the right to buy under the Housing Act 1985, which claims to allow the landlord to charge a sum for consent or approval, is void.

 

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Home ownership fees

Administration and other fees are payable by our home owners for specific services or transactions. They're not included as part of any service charges you pay.

Fees are generally payable on application, with some exceptions. This table outlines administration fees. On enquiry you’ll be advised what’s payable, when payment is due and if there are any other related fees to be considered.

 

Fee type Charge Payable by:
Pre-sales pack Including VAT  
Apartment £300 Homeowner
House £180 Homeowner
Additional Enquiries: up to six questions
£150 Homeowner
Nara Building and third party managing agents
£150 Homeowner
Remortgage pack
Including VAT  
Apartment
£150 Homeowner
House £90 Homeowner
Additional Enquiries: up to six questions
£150 Homeowner
Transfers and remortgage Including VAT  
Remortgage £60 Homeowner
Transfer of equity £120 Homeowner
Deed of postponement (homebuy remortgage)
£120 Homeowner
Notice fees Including VAT  
Notice of transfer £78 Purchaser
Notice or charge: resale £78 Purchaser - on completion
Deed of covenant £78 Purchaser - upon request
Certificate of compliance £60 Purchaser - on completion
Lease extension Including VAT  
Formal (leaseholder only) £234 Homeowner - on completion
Informal (shared owners and leaseholders)
£234 Homeowner
Shared ownership house: lease extension premium is nil for 50 year extension
£234 Homeowner - on completion
Lease enfranchisement (purchase of freehold)
Including VAT  
Formal and informal route £300 Homeowner
Alterations, improvements and purchase of loft space
Including VAT  
Minor (some cases require a deed of variation)
£90 Homeowner
Major (will require deed of collateral warranty)
£300 Homeowner
Retrospective
Minor/Major fee +50% Homeowner
Purchase of loft space £250 Homeowner
Subletting Including VAT  
Leaseholder consent £90 Homeowner
Shared ownership requests £120 Homeowner
Other Including VAT  
Deed of variation £234 Homeowner
Release of restrictive covenant
£600 Purchaser (due date TBC)
Homebuy redemption £250 Homeowner