Latimer secures Gold Award for customer satisfaction for fourth consecutive year
For the fourth year running we’re proud to have been awarded the 2026 Gold Award for customer satisfaction by industry-recognised In-house Research Ltd.
Latimer, the development arm of Clarion Housing Group, is proud to announce it has achieved the Gold Award for Customer Satisfaction from In-house Research Ltd for the fourth year in a row.
The prestigious award recognises housebuilders that deliver consistently outstanding customer experiences. It's presented to organisations that achieve a customer recommendation score of 90% or higher across the full survey year.
In-house Research Ltd is an independent specialist market research company that assesses customer satisfaction throughout the UK housebuilding sector. Feedback is gathered using unbiased telephone surveys with new homeowners, ensuring results are based on genuine customer experiences.
This latest achievement underlines Latimer’s continued commitment to building high-quality homes and placing customer satisfaction at the heart of every development.
Retaining this award is a true team achievement and reflects the commitment across Latimer - and from our teams across the country - to consistently put our customers first. This recognition not only celebrates what we’ve accomplished but also strengthens our determination to keep improving and to deliver the highest standard of customer service.
Gemma Conlon
Director of Customer Experience