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Latimer awarded In House Research Gold Award Customer Satisfaction award 2024

Latimer retains “Gold Award” for customer satisfaction

For the second year running we’re proud to have been awarded the 2024 Gold Award for customer satisfaction by industry-recognised In-house Research Ltd.

Latimer, the development arm of Clarion Housing Group, is proud to have achieved the Gold Award for customer satisfaction awarded by In-house Research Ltd. for the second year in a row.

In-house Research Ltd is a specialist market research company that provides this award to housebuilders who achieve a recommendation score of 90% or above for the full survey year. The customer feedback is received through an independent telephone survey of new homeowners.


Retaining this award is a team effort and the result of everyone at Latimer being committed to always keeping the needs of the customer in focus. Across the country there's a genuine desire in our regional teams to live up to the ethos of our business. Latimer delivers more. Sharing the recognition that this award brings goes to strengthen our intention to always improve and always deliver the best customer service.

Gemma Conlon

Director of Customer Experience

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