Thank you for providing additional information
We will respond as soon as possible (normally within five working days).
Are you reporting an emergency?
Please call us.
For emergency defects call 0300 100 0301 (24-hours a day, seven days a week).
Always call us for an emergency, where the defect could cause serious health and safety problems, or severe damage to your home if not fixed or made safe.
If you report a non-emergency but then the issue gets worse and starts to cause damage, please try to contain it as much as possible and let us know as soon as you can.
If you manage to resolve the problem yourself, please call us on the same number during office hours to let us know.
Thank you.